How To Improve Dining Room Service by Richard Saporito - Restaurant Management
Well, consider these statistics from the White House Office of Consumer Affairs in Washington, DC...
For every complaint you're aware of, there are 26 additional customers who have unresolved problems or complaints...
A dissatisfied customer will tell 9 to 15 people about their displeasure and sometimes they will tell as many as 20.
Up to 96% of customers would do business with you again if they felt you acted